Safe Play Initiative

Play Smart, Play Responsibly

At bai99, we believe that gaming should always be a source of enjoyment — never a source of stress or financial hardship. Our Responsible Gaming programme gives every Bangladeshi player the tools, knowledge, and support they need to stay in control at every step of their gaming journey.

21+ Only Platform Self-Exclusion Available Custom Deposit Limits 24/7 Support Access

21+

Strictly For Adults Aged 21 and Above

bai99 is an adults-only gaming platform. Access, registration, and participation in any game, bet, or promotion on bai99 is strictly prohibited for individuals under the age of 21. We employ identity verification checks during registration and reserve the right to request proof of age at any point. Any account found to belong to an underage player will be immediately suspended and all funds returned.

Our Commitment

Gaming Is Entertainment — Keep It That Way

bai99 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Whether you enjoy cricket betting on BPL and T20 matches, spinning the reels on top slot titles, or exploring our live casino lobby, we want every session to be fun and firmly within your personal limits.

Problem gambling can affect anyone, regardless of age, income, or background. The first step toward staying safe is understanding the difference between recreational play and harmful behaviour. Gambling should never be used as a way to earn income, recover financial losses, or escape personal problems. If you find yourself thinking along these lines, our support tools and dedicated team are here to help — at no cost, no judgment, and with full confidentiality.

Every registered bai99 player has access to a full suite of responsible gaming controls directly within their account settings. These tools are available around the clock, take effect promptly, and can be adjusted at any time. We strongly encourage all players to use them proactively, not only when a problem arises.

Warning Signs of Problem Gambling: Spending more than you can afford to lose, chasing losses, hiding gambling activity from friends or family, borrowing money to gamble, feeling anxious or irritable when not gambling, or neglecting work, studies, or relationships due to gaming. If any of these apply to you, please reach out to our support team immediately.

Remember: Every bet placed on bai99 carries financial risk. Past wins do not guarantee future results. Outcomes in casino games and sports events are determined by chance and independent factors beyond any player's control. Always set a budget before you play and stick to it, regardless of the outcome of any individual session.

Our Safe Play Toolkit

Six Pillars of Responsible Gaming at bai99

We have built a comprehensive set of player-protection features directly into the bai99 platform so that managing your gaming habits is always straightforward and accessible.

Deposit Limits

Set a daily, weekly, or monthly deposit ceiling in Bangladeshi Taka (৳). Once your limit is reached, no further deposits will be processed until the period resets. Limits take effect immediately when lowered and after a cooling-off period when raised, giving you genuine control over your spending.

Session Time Limits

Specify the maximum amount of time you wish to spend on the bai99 platform per session. When your set duration expires, you will receive a clear notification and be automatically logged out, helping you avoid the trap of losing track of time during extended play.

Time-Out Period

Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and you will be unable to log in, place bets, or make deposits. Time-outs are immediate and cannot be reversed early, so use them whenever you feel your play is becoming excessive.

Self-Exclusion

For players who need a longer break, bai99 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, self-exclusion cannot be reversed before the chosen period ends. During this time, all marketing communications will also be suspended and your account will be fully inaccessible.

Loss Limits

Define the maximum amount in ৳ that you are comfortable losing within a given timeframe. When your cumulative net losses reach your set threshold, further wager placement will be temporarily restricted until the period resets. This feature is particularly effective for budget-conscious players in Dhaka, Chittagong, and beyond.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and a summary of your net session result. These pop-up prompts appear at intervals you choose — every 30, 60, or 90 minutes — and serve as a gentle but effective nudge to pause, reflect, and decide whether to continue playing.

Step-by-Step

How to Activate Your Responsible Gaming Controls

All responsible gaming tools on bai99 are accessible directly from your account settings panel. No special request is required — simply follow the steps below. If you encounter any difficulty, our 24/7 support team can walk you through the process in real time.

Confidential & Judgment-Free: All responsible gaming actions — including self-exclusion requests and support conversations — are handled with complete confidentiality. Our team is trained to assist without judgment and with your best interests at heart.

Log In to Your bai99 Account

Visit the bai99 Login page and sign in using your registered credentials. Ensure you are accessing the platform through the official bai99.io domain to protect your account security.

Navigate to Account Settings

Once logged in, click on your profile icon in the top corner of the screen, then select "Responsible Gaming" from the dropdown menu. This section houses all available player-protection tools in one place.

Choose and Configure Your Limits

Select the tool or limit type you wish to activate — deposit limit, loss limit, session time, time-out, or self-exclusion. Enter your preferred value or duration and confirm. Reductions take effect instantly; increases require a 48-hour cooling-off period by design.

Contact Support If You Need Help

If you are unable to access your account settings, or if you require immediate assistance with self-exclusion, contact our support team via live chat or email at [email protected]. Self-exclusion requests submitted by email are processed within one business hour.

Self-Assessment

Are You Gambling Responsibly?

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to use our responsible gaming tools or speak with a member of our support team today.

1 Do you spend more money on gambling than you originally planned?

2 Have you ever borrowed money or sold personal items to fund gambling?

3 Do you feel restless, irritable, or anxious when you are not gambling?

4 Have you tried to cut back on gambling but found it difficult or impossible?

5 Do you hide your gambling activity from friends, family, or colleagues?

6 Have you ever gambled to escape problems, stress, or negative emotions?

7 Do you find yourself chasing losses — betting more to recover money you have lost?

8 Has gambling ever interfered with your work, studies, or personal relationships?

Getting Help

You Are Not Alone — Support Is Always Available

Recognising that gambling may be causing harm is a significant and courageous step. bai99 is committed to ensuring that every player who needs support can access it quickly and discreetly. Below are the primary ways to get help.

bai99 24/7 Live Support

Our dedicated responsible gaming support agents are available every hour of every day — including during Eid, Pohela Boishakh, and all public holidays. Conversations are private and handled by trained staff.

[email protected] +880 1700 000000

Talk to Someone You Trust

Sometimes the best first step is simply talking to a trusted friend or family member about how gambling is making you feel. You do not need to go through this alone — support from people who know you can make a meaningful difference.

Professional Counselling

We strongly encourage players who feel gambling has become a serious problem to seek professional counselling or mental health support. Qualified counsellors in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh can provide structured, confidential assistance.

Common Questions

Responsible Gaming FAQs

Answers to the questions we hear most often about staying safe and in control on bai99.

bai99 is strictly for players aged 21 and above. This applies to registration, deposits, gameplay, and withdrawals. We carry out identity and age verification checks during the registration and KYC process. Any player found to be under 21 will have their account suspended immediately and any funds held will be returned in full.

Log in to your bai99 account and navigate to Account Settings, then select the Responsible Gaming section. From there, choose "Deposit Limits" and enter the maximum amount in ৳ you wish to deposit per day, week, or month. Reductions to your limit apply instantly. Increases are subject to a 48-hour review period to ensure you have adequate time to reconsider.

No. Self-exclusion is a firm commitment designed to protect you. Once activated, a self-exclusion period cannot be reversed or shortened before the chosen end date. This is intentional — the cooling-off period is essential for the tool to be effective. If you chose permanent self-exclusion, the restriction remains in place indefinitely and cannot be reversed under any circumstances.

No. As soon as a time-out or self-exclusion is activated, bai99 will immediately halt all marketing and promotional communications to your registered email and phone number. This includes bonus offers, tournament invites, and seasonal promotions. If you continue to receive marketing materials after activating a restriction, please contact [email protected] so we can investigate and resolve the issue promptly.

Any withdrawable balance remaining in your account at the time of self-exclusion will be processed and returned to your registered payment method — such as your bKash, Nagad, or Rocket account — within the standard withdrawal processing timeframe. Bonus balances or pending wagering requirements will be forfeited in accordance with our Terms & Conditions. Our support team can assist you with the withdrawal process during self-exclusion.

Absolutely. All responsible gaming actions — including self-exclusion requests, limit changes, and support conversations — are treated with strict confidentiality in accordance with our Privacy Policy. Your data is protected by 256-bit SSL encryption and is never shared with third parties for marketing purposes. Our support agents are bound by professional confidentiality standards and handle all interactions without judgment.

Continue Exploring bai99

Ready to Play — Within Your Limits

Now that you are familiar with our responsible gaming tools, you can explore bai99 with confidence. Set your limits, stick to your budget, and enjoy the games. Remember: for players aged 21 and above only.

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For adults aged 21 and above only. Gambling involves financial risk. Please play responsibly.